Healthcare transparency is a controversial idea in an industry that has traditionally guarded access to its knowledge and clinical outcomes. In the past, you had to be a “healthcare professional” in order to know how to interpret quality data. Today an increasing number of patients educate themselves via the Internet before making healthcare choices. Organizations like HealthGrades and HospitalCompare.gov help compare hospitals in terms understandable to the layperson. 

With the advent of high-deductible insurance plans and healthcare savings accounts, it’s not surprising that people are starting to ask questions about their care options. Today’s healthcare consumer is a sophisticated comparison shopper. You look for value, a proven safety record and top-notch care marked by professionalism and compassion. At Piedmont Hospital, we are committed to creating the kind of healthcare experience patients expect and deserve. That’s why we provide you with the best quality information to help you make informed healthcare choices.

We are publishing our patient satisfaction scores as part of an ongoing transparency initiative that starts with the patient experience. Over the next year, we’ll be adding data about our clinical outcomes, procedure pricing and job satisfaction surveys.  We invite you to peer through the curtain and see what is going on behind the scenes at Piedmont. We also invite your conversation and comments along the way. Read the rest of this entry »